About Jim
I began working at Al Serra in 2017. I have been in the dealership world for almost 17 years. I have worked in service as a technician for 4 years, in parts for 12 years, and recently moved to a Service Advisor at the Cadillac building. I have 2 kids, a boy, and a girl, and my weekends are spent making memories with them. My passions include my family, automobiles, ATVs, and the outdoors. I strive to make all my customers happy with their visit. A trip to the Service Department is not always planned, but it is always an opportunity to help someone through a tough situation.
Customer rating
4.8 / 5 based on 1856 ratings (1101 written reviews)
Recent reviews
Jim bid a good job taking care of setting up transportation on a holiday weekend,, getting replacement parts ordered and also discovered another problem that needed to be fixed that wasn’t part of the original call.
— Cary N. ,
The service was excellent, and my car was ready at the precise time.
— John P. ,
Excellent
— Beverly J. ,
Friendly knowledge
— Bruce G. ,
Always a positive and smooth visit.
— Erika R. ,
Great job, rapid service
— Rita R. ,
outstanding
— Judith M. ,
very professional
— Shirley M. ,
Very helpful and courteous
— Marcus I. ,
Great!! Fast, excellent help and quality of the job. Always polite and give women credit for knowing that something is wrong with her car.
— Marilyn B. ,